Terms & Conditions

Welcome to Best Mobile Saver. These Terms of Service constitute your agreement with Best Mobile Saver Services and its affiliates and subsidiaries (together "Best Mobile Saver" or "we").

Acceptance of Terms
By accessing the Site or using our services, you agree to be bound by these terms of service including Best Mobile Saver's Privacy Policy, and any additional terms on the Site (together "Terms of Service"). If you do not agree to the Terms of Service, you may not activate or use the service. Best Mobile Saver may renew, modify or amend the Terms of Service from time to time. If you continue to use the Best Mobile Saver Services you accept such revisions.

Jurisdictional Restrictions
If you are residing in a jurisdiction where it is prohibited by law to offer or use Internet telephony, you may not enter into this Agreement.

Third Party
Your access to and use of a service provided by a third party service or content provider, including but not limited to your local mobile operator ("Provider"), may be subject to the Providers terms and conditions. For the avoidance of doubt in using any such Provider service you will still be bound by these Terms of Service to the extent they are applicable. As soon as your call is connected to a phone number provided by Best Mobile Saver, the call may be charged by your Provider, regardless of whether you are connected to the receiver of the call (e.g. even if the line is busy).

Best Mobile Saver services

Login Id's and Passcode
You agree to provide true, accurate, current and complete information in all fields indicated as mandatory when registering for the Best Mobile Saver Services, as well as any additional information provided or any amendments made by you. As part of Sign-Up on the Site you will choose a passcode ("Passcode") required for access to and use of the Best Mobile Saver Services. You are responsible for all actions that take place as a result of access to or use of the Best Mobile Saver Services via your Passcode and/or via your mobile phone ("Device") independently of whether the access was made by yourself or by a third party using your Passcode and/or Device.

Unauthorized Use/Stolen Device
If your Device is stolen or if you become aware of unauthorized use of the Best Mobile Saver Services you must notify us immediately to suspend the Best Mobile Saver Services. You are responsible for all charges to your Account until the Best Mobile Saver Services are suspended. We have the right to change your Passcode and account name at any time in our sole discretion.

Use of Best Mobile Saver Services
We grant you a non-exclusive, non-transferable right to view and use the Best Mobile Saver Services and the Content (as defined in the following) via your Device for and subject to your compliance with these Terms of Service.

No Unlawful or Prohibited Use
You expressly acknowledge and agree to use any Best Mobile Saver Service solely for lawful purposes. In this respect you may not, without limitation (a) intercept or monitor, damage or modify any communication which is not intended for you, (b) send any unsolicited commercial communication not permitted by applicable law, (c) use any Best Mobile Saver Service in any fraudulent way, (d) expose any third party to material which is offensive, harmful to minors, indecent or otherwise objectionable. Further, you may not use any Best Mobile Saver Service in any manner that could damage, disable, overburden, or impair any Best Mobile Saver server, or the network(s) connected to any Best Mobile Saver server, or interfere with any other party's use and enjoyment of the Best Mobile Saver Services.

Submission of information to Best Mobile Saver
In the course of using the Best Mobile Saver Service, users may provide information about themselves which may be visible to certain other users (see Best Mobile Saver's Privacy Policy to learn more about information collected on this Site). You understand that by posting materials or information on the Site or otherwise providing feedback and/or suggestions to Best Mobile Saver you are granting to Best Mobile Saver Services a royalty-free, world-wide, transferable, sub-licensable, perpetual, irrevocable license to use this information in the course of offering the Best Mobile Saver Services. Furthermore, you understand that Best Mobile Saver retains the right to reformat, excerpt, or translate any materials submitted by you.

Disclosure of information
Best Mobile Saver reserves the right at all times to disclose any information as Best Mobile Saver deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Best Mobile Saver's sole discretion.

No warranties
Best Mobile Saver does not make any express warranty regarding the Best Mobile Saver Services and disclaim any implied warranty, including any warranty of merchantability, satisfactory quality, or fitness for a particular purpose; however Best Mobile Saver shall endeavour to provide Best Mobile Saver services with minimum disruptions. Best Mobile Saver cannot guarantee that the Best Mobile Saver services will always function without disruptions, delay or other imperfections and Best Mobile Saver may choose not to provide service to countries or calling areas at its sole discretion. Since the Best Mobile Saver Services will be transmitted through public Internet lines and the public switched telephony network, you acknowledge that there may be power outages or Internet service disruption and you may experience some disruptions in the Best Mobile Saver Services, e.g. packet loss and delay. Additionally, you also understand that calls to or from the public switched telephony network are not encrypted and as such, could be potentially subject to eavesdropping by law enforcement officials or other third parties over the public Internet. Best Mobile Saver will not be liable for any disruption, delays, eavesdropping or other omissions in the Best Mobile Saver Services.

Suspension and interruption
Best Mobile Saver is entitled, without any liability, to refuse, restrict, limit, suspend and/or interfere or interrupt the Best Mobile Saver Services or any part thereof, without any notice to you for the repair, improvement, and/or upgrade of the Best Mobile Saver Services or for any of the reasons for termination set forth below in these Terms of Service. In addition, at any time Best Mobile Saver may prevent use of Best Mobile Saver Services for any reason, including but not limited to, fraudulent calling patterns, excessive usage, billing irregularities and unlawful use.

Communication
The content of the communication is entirely the responsibility of the person from whom such content originated. You, therefore, may be exposed to content that is offensive, harmful, indecent or otherwise objectionable. Best Mobile Saver will not be liable for any type of communication spread by means of the Best Mobile Saver Services.

No emergency calls
The Best Mobile Saver Services do not and are not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind and Best Mobile Saver is not liable in any manner for such calls. In the event that, with your permission, another user uses your Account (as defined in the following), you are responsible to inform that user that it is not possible to support or carry emergency calls with the Best Mobile Saver Services.

No SMS, MMS or FAX messages
The phone numbers provided by Best Mobile Saver do not and are not intended to support messaging via SMS, MMS nor FAX. However, by using certain features of the Best Mobile Saver Services on the Site you may be able to send SMS messages.

Phone numbers provided by Best Mobile Saver
You expressly acknowledge and agree that any phone number(s) provided to you by Best Mobile Saver are shared by multiple end-users. This means, without limitation, that you may not port-out any such Best Mobile Saver phone number to any third party.

Intellectual property rights
All copyright, trade marks, patents and other intellectual property rights in any material or content (including without limitation software, data, applications, information, text, photographs, music, sound, videos, graphics, logos, symbols, artwork and other material or moving images) contained in or accessible via the Best Mobile Saver Services ("Content") is either owned by Best Mobile Saver or has been licensed to Best Mobile Saver by the rights owner(s) for use as part of the Best Mobile Saver Services. All rights are expressly reserved. Furthermore, Best Mobile Saver has the right to remove any materials posted to the Site in its sole discretion.

Payment, Rates and Accounts

Payment
In order to purchase credits for the Best Mobile Saver Services and to charge your Account you shall pay Best Mobile Saver the rates as stated on the Site. Payments are made manually by you.

VAT
All rates shown are inclusive of VAT.

Rates
The rates for the Best Mobile Saver Services are published on the Site. Best Mobile Saver reserves the right to change the rates at any time without notice. If you do not wish to accept such adjustment of rates, you are entitled to terminate the Account with effect from the date on which the adjustment of rates would become effective. You agree that by continuing to use the Best Mobile Saver Services, following the adjustments of the rates, you accept such adjustments.

Roaming charges
You will also pay any additional charges you incur if you connect to the Best Mobile Saver Services through a phone number provided by Best Mobile Saver while you are in a country that is not the country associated with your fixed net or mobile phone Provider ("Roaming Charges"). Roaming Charges are charged in addition to any charges you may incur when connecting to the Best Mobile Saver Services from another country.

Requests for refunds
Best Mobile Saver will refund your credit balance in the event you terminate your Best Mobile Saver Services pursuant to the terms set forth under the heading "Cancellation of the Best Mobile Saver Services" below or in the event that Best Mobile Saver terminates this Agreement without cause.

Refund
You may request for a refund by contacting Best Mobile Saver's customer services via info@bestmobilesaver.com .Refund requests carried out through other means shall not be eligible for the refund. For the avoidance of doubt, no refunds shall be given for services paid or credit acquired through vouchers or gift tokens. Best Mobile Saver reserves the right to deny repetitive refund requests. Any abuse by you of the terms relating to refunds hereunder shall lead to the termination of this Agreement.

Account and receipt
Best Mobile Saver may provide an account history under Manage Account on the Site that includes information about your Account activity, payments, calling history during a limited period, and your current Account balance ("Account History"), which may change from time to time, and an e-mail receipt upon pre-payment for the Best Mobile Saver Services. The Account History is the only statement of your Account that Best Mobile Saver will provide to you. IT IS YOUR RESPONSIBILITY TO PRINT OR SAVE A COPY OF YOUR CALL SHEET AND YOUR RECEIPT AND TO RETAIN COPIES FOR YOUR RECORDS. Best Mobile Saver will use commercially reasonable efforts to correct any technical failures relating to the Account History within a reasonable time. However, your inability to view the Account History does not extend, or relieve you of, your obligation to pay any amounts owing to Best Mobile Saver.

Accounting errors
If you believe that Best Mobile Saver has charged your Account in error, you must submit a request for refund by contacting Best Mobile Saver's customer services via info@bestmobilesaver.com within 90 days after the date the error first appears on your Account History or within 120 days after the error occurred, whichever is the earlier.

Expiration of credits
Credit is valid for 60 days from the date of payment

Termination and Cancellation

Best Mobile Saver Service termination/default
If you breach any representations to us or fail to perform any of the promises you made in the Terms of Service, or if you are subject to any proceeding under the bankruptcy acts or similar laws, you will be in default and we may, without notice to you, suspend the Best Mobile Saver Services and/or terminate the Terms of Service.

Cancellation of your Best Mobile Saver Services
You may cancel Best Mobile Saver Services at any time. Unless otherwise stated herein, all Best Mobile Saver Services will be cancelled either under Manage Account on the Site or within five (5) days of receipt of notice from you to info@bestmobilesaver.com.

Limitation of Liability
Best Mobile Saver is not liable for acts or omissions of another Provider, for information provided through your Device, equipment failure or modification, or causes beyond our reasonable control. We are not liable for service outages nor for service limitations or interruptions. We are not liable for any accidents or incidents which result from the use of Best Mobile Saver Services by you or any other person. Our liability and the liability of any underlying Provider for any failure or mistake shall in no event exceed the Best Mobile Saver Services charges during the affected period. We and any underlying Provider are not liable for any incidental, punitive or consequential damages such as lost profits. We, and any underlying Provider, are not liable for economic loss or injuries to persons or property arising from the use of the Best Mobile Saver Services. This paragraph shall survive termination of the Terms of Service.

Miscellaneous

Assignment
We may assign all or part of the Terms of Service without such assignment being considered change to the Terms of Service, and without notice to you. We are then released from all liability. You may not assign the Terms of Service without our prior written approval.

Entire Agreement
These general Terms of Service represent the entire agreement between you and us and supersedes all prior offers, contracts, agreements and representations. The Terms of Service supersede all promises made to you by our client services agents, representatives or employees. If any part of the Terms of Service is found invalid, the balance remains enforceable.

Privacy Policy

Your privacy is important to us and we take great care to safeguard the ways in which any information you provide us with is collected and used.

If you would like to view, correct, complete or remove your personal information, please contact Best Mobile Saver at info@bestmobilesaver.com.

Registration
You need to join Best Mobile Saver to use Best Mobile Saver's Services. By joining you acknowledge you are of legal age, have provided true information and are fully authorised to sign on behalf of any group requesting the service.

Information collection and use in general
Best Mobile Saver uses your personal information to improve Best Mobile Saver Services and to offer more effective customer service. Also, your details help us perform research and analysis to help improve our service.Your details may be stored and processed in Sweden, Luxembourg, the United States or any other country in which Best Mobile Saver or its affiliates, subsidiaries or agents maintain facilities. By using Best Mobile Saver Services, you consent to any such transfer of information outside your country. Best Mobile Saver abides by applicable safe harbour frameworks regarding the collection, use, and retention of personal information.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

These are the instances in which we will share users' personal information:
By using the Best Mobile Saver service you consent to the following uses of personal data by Best Mobile Saver. Best Mobile Saver will use personal data relating to the you andyour use of Best Mobile Saver's services and may share this data with other companies in the European Economic Area for marketing, research, maintenance of credit records and other purposes including the marketing of premium rate services for voice calls or information services. Best Mobile Saver may make enquiries about you including searching your records held from time to time by any credit reference agency who will keep details of Best Mobile Savers' search. This information may be used to help Best Mobile Saver and other organisations assess the financial risks of dealing with you, to administer agreements with yourself and to help prevent or detect fraud or other crimes and recover debts.

Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information.

The user may contact us at info@bestmobilesaver.com or call 0844 489 2125 or write to Best Mobile Saver, Britannia House, 1-11 Glenthorne Rd, London W6 0LH, United Kingdom to opt-out.

Sharing of your Personal Information
We will not disclose your personal information outside Best Mobile Saver and its controlled subsidiaries and affiliates without your consent, except as described in this Policy Statement.

Some Best Mobile Saver Services may be offered in conjunction with another company. In such cases, both Best Mobile Saver and the other company may receive information collected in conjunction with these co-branded services.

We occasionally hire other companies to provide limited services on our behalf, such as handling mail-outs, providing customer support, hosting web sites, billing, or performing statistical analysis. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are prohibited from using this information for any other purpose.

We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on Best Mobile Saver; (b) protect and defend the rights or property of Best Mobile Saver (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety of users of Best Mobile Saver Services or members of the public.

Accessing your personal information
You may be able to view or edit your personal information online. To help prevent your personal information from being viewed by others, you will be required to sign in with your credentials (mobile number and PIN).

Communication preferences
You can stop the delivery of future promotional e-mails from Best Mobile Saver and services by following the specific instructions in the e-mail you receive.

You may also have the option of proactively making choices about the communications you receive from Best Mobile Saver, the Best Mobile Saver Services or by visiting and signing into the Site.

These communication choices do not apply to mandatory service communications that are considered part of certain Best Mobile Saver Services, which you may receive periodically unless you cancel the service.

Security of your personal information
Best Mobile Saver uses advanced security technologies and procedures to protect your personal information from unauthorised access. Your details are stored on computer systems with limited access in controlled facilities, and credit card numbers and PINs are protected with Secure Socket Layer (SSL) encryption when transferred over the internet.

Your password helps protect your accounts and personal information, and therefore it is your responsibility to keep your password confidential. Do not share it with anyone, and make sure you log out before leaving the Site.